This Privacy Policy describes how dn999 ("we", "us", "our") collects, uses, stores, shares, and protects the personal data of individuals ("you", "your") who access or use the dn999 Platform at dn999.co. We are committed to handling your personal data in accordance with applicable data protection principles and the standards expected of an international gaming authority-regulated operator. Please read this Policy carefully before using our Services.
All personal data stored by dn999 is encrypted at rest using AES-256. Data transmitted between your device and our servers is protected by 256-bit TLS — the same standard used by major banks in Malaysia.
dn999 does not sell, rent, or trade your personal data to third parties for marketing purposes. Your information is used exclusively to operate our Services and fulfil our legal obligations.
You have the right to access, correct, and in certain circumstances request deletion of personal data held by dn999. Contact our support team at any time to exercise these rights.
We collect only the data necessary to provide and improve our Services, verify your identity, prevent fraud, and comply with regulatory requirements. We do not collect data we have no legitimate reason to hold.
Personal data is held only for as long as necessary for the purpose it was collected, or as required by applicable law. Financial and KYC records are retained for a minimum of five years in line with standard AML compliance requirements.
Where data is shared with third parties — such as payment processors like Touch 'n Go, Boost, or Maybank, and certified game providers — those parties are contractually obligated to maintain equivalent data protection standards.
1.1 The data controller responsible for your personal data is the operator of the dn999 Platform at dn999.co ("dn999"). By using the dn999 Platform, you acknowledge that dn999 processes your personal data as described in this Policy.
1.2 For all data protection enquiries, requests to exercise your rights, or concerns about how dn999 handles your personal data, please contact our Data Protection team at [email protected]. Our team responds to data-related enquiries within 72 hours.
dn999 collects personal data from you directly, automatically through your use of the Platform, and in limited circumstances from third parties. The categories of data we collect are set out below.
| Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, gender, government-issued ID number | Provided by you at registration or KYC verification |
| Contact Data | Malaysian mobile number, email address, city of residence (e.g. Kuala Lumpur, Penang, Johor Bahru) | Provided by you at registration |
| Financial Data | Payment method details (e-wallet IDs, bank account numbers), transaction history, wallet balance | Provided by you during deposits/withdrawals; generated by Platform activity |
| Technical Data | IP address, device type, browser type, operating system, session identifiers | Collected automatically via server logs and cookies |
| Usage Data | Pages visited, games played, bet history, session duration, login timestamps | Collected automatically via Platform analytics |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Generated when you contact dn999 support |
| Verification Data | Copies of identity documents (MyKad, passport), proof of address, payment method verification documents | Provided by you during KYC verification process |
2.1 Special Category Data. dn999 does not intentionally collect special category personal data (such as health data, racial or ethnic origin, or biometric data) unless specifically required for responsible gaming compliance purposes (for example, self-exclusion records) or as mandated by applicable law.
dn999 uses your personal data for the following purposes:
dn999 processes your personal data on one or more of the following legal bases:
5.1 Third-Party Service Providers. dn999 shares personal data with carefully selected third-party service providers who assist in delivering our Services, including:
All third-party service providers are contractually bound to process personal data solely on dn999's instructions and to maintain data protection standards equivalent to those described in this Policy.
5.2 Legal & Regulatory Disclosure. dn999 may disclose your personal data to law enforcement agencies, regulators, courts, or other authorities where required or permitted by applicable law — including in connection with investigations into money laundering, fraud, or other criminal activity.
5.3 No Sale of Data. dn999 does not sell, rent, lease, or otherwise transfer your personal data to third parties for their independent marketing or commercial purposes.
5.4 Business Transfers. In the event of a merger, acquisition, restructuring, or sale of all or part of dn999's business, your personal data may be transferred to the successor entity as part of that transaction, subject to equivalent privacy protections.
6.1 The dn999 Platform uses cookies and similar tracking technologies to deliver, maintain, secure, and improve our Services. A cookie is a small data file stored on your device when you visit a website.
6.2 dn999 uses the following categories of cookies:
6.3 You may manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the dn999 Platform.
7.1 dn999 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or destruction. These measures include:
7.2 In the event of a personal data breach that poses a risk to your rights and freedoms, dn999 will notify affected Members and, where required, the relevant supervisory authority, within the timeframes prescribed by applicable law.
8.1 dn999 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law.
8.2 The following general retention guidelines apply:
8.3 Upon expiry of the applicable retention period, personal data is securely deleted or anonymised using industry-standard methods.
Subject to applicable law and certain conditions, you have the following rights in respect of your personal data held by dn999:
To exercise any of the above rights, contact our Data Protection team at [email protected]. We will respond within 30 days of receiving your request. We may request proof of identity before processing your request to prevent unauthorised access to your data.
10.1 The dn999 Platform is strictly intended for adults aged 21 years and above. dn999 does not knowingly collect personal data from individuals below this age threshold.
10.2 If dn999 becomes aware that personal data has been collected from an individual below the age of 21, that data will be deleted and the associated Account will be terminated immediately. If you have reason to believe that a minor has created an Account on the Platform, please contact dn999 support immediately.
11.1 dn999 operates servers and uses service providers in multiple jurisdictions. As a result, your personal data may be transferred to and processed in countries outside Malaysia. Where such transfers occur, dn999 ensures that appropriate safeguards are in place to protect your data, including contractual clauses that impose equivalent data protection obligations on the recipient.
11.2 Where personal data is transferred to game providers such as JILI, PG Soft, or Evolution Gaming for the purpose of delivering game content, such transfers are governed by data processing agreements that comply with applicable cross-border data transfer requirements.
12.1 dn999 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or Platform functionality. The "Last Updated" date at the top of this page will be revised whenever changes are made.
12.2 Where changes are material — meaning they significantly affect how we handle your personal data — dn999 will notify registered Members via the email address or mobile number on file prior to the changes taking effect.
12.3 Your continued use of the dn999 Platform following the posting of changes constitutes your acceptance of the updated Privacy Policy. If you do not agree to the updated Policy, you should close your Account in accordance with dn999's Terms and Conditions.
13.1 For any questions, concerns, or requests relating to this Privacy Policy or dn999's data handling practices, please contact us:
13.2 If you are not satisfied with dn999's response to a privacy concern, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
This Privacy Policy should be read alongside the dn999 Terms & Conditions and Responsible Gaming Policy, which together govern your use of the dn999 Platform.
We handle your data with the same care we apply to our games and services. Log in to your dn999 account to manage your privacy settings, review your data, or update your preferences.
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